Policies and documents
Customer service standards
Our customer service standards are the standards we aim to achieve in all of our communications with you. The full document is avaliable on request.
Customer feedback policy
Our customer feedback policy sets out how we will respond to feedback we receive about our services including complaints or expressions of disatisfaction. The full policy is avaliable on request and there is additional information on Your feedback.
Social media policy
We are keen to use social media to communicate with all our customers, including residents. Our policy sets out how we will use social media and includes our moderation and acceptable content policy.
Find us on Facebook: Elim Housing Association
Find us on Twitter: @ElimHousing
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