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Report a repair

Report a repair

All repair issues should be reported to our maintenance staff.  Please do not contact our contractors directly, as they cannot undertake any repairs without an appropriate works order from us.

You are able to report repairs in any of the following ways:


Emergency contacts

You must be sure that the fault is an emergency and cannot wait until the next working day.

Contact the out of hours repairs service on 0808 169 2910, who will contact the appropriate contractor in your area.  They will attend, only if they consider that the problem is a genuine emergency and cannot wait until the next working day.

You will be asked for the following information:

  • your name
  • your address
  • a telephone number for you
  • what the problem is
  • what you have tried to do to solve the problem
  • how the contractor can arrange access

We will charge tenants for call outs and repairs where it is felt that the work was either non-essential or non-emergency and the contractor has been called out unnecessarily.



Report a repair form

Please do not use this for an emergency repair.  For emergency repairs you should telephone us using the details above.  It's helpful if you can give us as much information about the problem as possible. 

Request a repair

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Our contractors



A1 Maintenance

A1 Maintenance



SJ Plumbing

S J Plumbing & Heating



Give feedback on your repair using our short online form now!

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