Report a repair
All repair issues should be reported to our maintenance staff. Please do not contact our contractors directly, as they cannot undertake any repairs without an appropriate works order from us.
You are able to report repairs in any of the following ways:
- Report a repair form
- By telephone during usual office hours 01454 411172 - Option 3
- By email firstname.lastname@example.org
- By fax: 01454 419340
- By text: 07816217387
- In writing
You must be sure that the fault is an emergency and cannot wait until the next working day.
Contact the out of hours repairs service on 0808 169 2910, who will contact the appropriate contractor in your area. They will attend, only if they consider that the problem is a genuine emergency and cannot wait until the next working day.
You will be asked for the following information:
- your name
- your address
- a telephone number for you
- what the problem is
- what you have tried to do to solve the problem
- how the contractor can arrange access
We will charge tenants for call outs and repairs where it is felt that the work was either non-essential or non-emergency and the contractor has been called out unnecessarily.
Please do not use this for an emergency repair. For emergency repairs you should telephone us using the details above. It's helpful if you can give us as much information about the problem as possible.