1. Text size:

  2. Contrast:

Safety Information

Safety information

Each of these links will provide you with information about different safety considerations in your home.  For more information about any of them please Contact us.

Gas safety 

Electric safety 

Asbestos 

Legionella

 

Gas safety

By law we must carry out a gas safety check at your property every 12 months. This check is very important for several reasons, but the main one is to ensure your safety and that of your family.

Annual safety checks also help us to ensure that your boiler is running as it should. This helps to keep it running efficiently and to make sure you're not wasting money.

We can also identify any faults or worn out parts and replace them before they fail, helping to ensure that you always have heating and hot water.

The safety check, and any work required, will be carried out free of charge.

You must allow us access to carry out the annual gas safety check.

The servicing process begins approximately 10 months after the last service to allow time for appointments to be made with you to ensure that you have a new certificate issued before the previous one runs out.  Our gas contractor will contact you directly to arrange an appointment.

It's important that you confirm the appointment so that they know that you are available when they are due to call. If you don't allow access, you may be charged for any appointment costs we incur.

If you do not allow us access you are putting yourself and your family at risk. We may also take legal action to allow us access to your property, or to end your tenancy.

If we have experienced difficulties in gaining access to your property to carry out a safety check we may instruct contractors to install a service timer which will cut off your gas supply once the valid certificate in your property expires.

Remember your annual gas safety check is vital to ensure that your appliances work safely and efficiently and we have a legal requirement to make sure it's completed.

 

If you smell gas

If you smell gas, you need to contact the National Grid immediately on 0800 111 999.

You should also follow the advice listed below, providing it doesn't put you at risk.

  • Switch off your gas at the meter – unless the meter is in a cellar or basement
  • Do not smoke, do not use matches or any other naked flame
  • Ventilate the property – open doors and windows
  • Do not use any electric appliances or switches – if switches are on, leave them on.

Back to top

 

Electrical safety testing

We will carry out routine electrical safety checks at your property.

The safety check, and any work required, will be carried out free of charge.

You must allow us access to carry out this check.

When your service is due, you will be contacted by our contractor. It's important that you confirm the appointment, so that they know that you are available when they are due to call.  If you do not allow them access, you may be charged for any appointment costs we incur.

If you do not allow us access you are putting yourself and your family at risk. We may also take legal action to allow us access to your property, or to end your tenancy.

 

What to do about electrical faults

If a light or appliance stops working, a fuse may have blown or the Circuit breaker in more modern homes may have “tripped”.

Sometimes the cause of the problem is an appliance you have plugged in. We would therefore recommend that you unplug all appliances before you re-set the fuse or circuit breaker. You can then plug them back in one at a time, and if the circuit trips you know which particular appliance has caused the problem.

If you cannot find the cause of the fault, or you cannot re-set the fuse box or circuit breaker, please Contact us to report this.

Back to top

 

Asbestos

Asbestos-based materials were commonly used in the construction industry, (especially between 1950 and 1985) and the majority of properties built in this period do contain some form of asbestos.

Even if there is asbestos in your home, it's usually NOT a serious problem. Asbestos is not itself dangerous. It only becomes a danger if it is damaged, or is disturbed during work on your home. When damaged, asbestos releases fibres that can cause serious lung disease.

Do not drill, cut or disturb asbestos unless absolutely necessary. Do not scrape or sand asbestos materials before painting and decorating (e.g. ‘Artex’ textured coating on walls and/or ceilings may contain asbestos). Some types of asbestos materials are very soft and can release large numbers of fibres if rubbed or scraped.

Asbestos can only be truly identified by taking samples and laboratory testing. It is impossible and impractical to rid all properties of all asbestos containing materials.

Where asbestos is found, a Risk Assessment should be carried out which will indicate how the asbestos should be managed. We are continuing our programme of Asbestos surveys to identify Asbestos materials and compile a register of these to ensure we manage asbestos correctly.

Do not be alarmed if you think you may have Asbestos in your home, Contact us for advice.

Back to top

 

Legionella

There are some conditions in which harmful bacteria can grow causing an increased risk of Legionnaires disease. This is a type of pneumonia that can prove fatal to those people infected.

Legionnaires disease mainly affects those who are vulnerable due to age, illness or with lowered immune systems but can affect anybody.

The bacteria live in rivers, lakes and reservoirs usually in low numbers. They can also live in purpose-built water systems such as hot and cold water systems, storage tanks, pipe work, taps and showers.

The risks are usually higher in larger water systems including those in factories, hospitals and hotels, but bacteria can live in smaller water supply systems in homes and other residential accommodation.

The risk of Legionella in your home is very low, but the risk is higher when you're moving into a new home or returning after a long break.

To help reduce the risks you should:

  • Keep your water cistern covered, clean and free from debris
  • Run your shower or hot water tap continuously for 5 minutes when you move in or return after a long break.

We also arrange regular checks of larger water tanks which supply more than one home in some blocks of flats to help reduce the risk.

If you need any further advice or have any further questions about water safety please Contact us to discuss this.

Back to top

We would like to place cookies on your computer to make your experience of our website faster and more convenient. To find out more, please refer to our privacy policy . If you do not choose to accept cookies, some parts of this site may not work properly.

Please choose a setting: