Team Leader

The Bristol Parents Alliance is a city-wide partnership that Elim leads with our partners Places for People. Together we deliver specialist housing and support services to vulnerable parents.This is an exciting opportunity with exciting developments ahead, to manage our Parents accommodation and support services at Priory Court in central Bristol and Lanercost and Wigton in Southmead.

Priory court is high level support service that is staffed Monday to Sunday 0800-2000hrs for single families. Lanercost and Wigton supports single parents and couples with low level support needs Monday to Friday 0900-1700hrs.

The team leader will work Monday to Friday 0900-1700hrs. There is scope to work flexibly.

We are seeking a highly driven and motivated individual with proven ability or the clear potential to lead a team in the delivery of quality support to vulnerable parents, who shares our values and commitment to achieve the best possible outcomes for the families we support.

As Team Leader you will be responsible for the operational management of the project, including the line management and development of a staff team of 4.5.  You will also take part on an on-call rota providing an efficient out of hours service to all of Elim’s customers.

You will have excellent communication and people skills and place customer service at the forefront of your practice. You will be able to demonstrate the ability to liaise and maintain relationships with partners and stakeholders, both internal and external.

Responsibilities:

• Provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for parents and their children.
• Provide line management, direction, support, and coaching to the staff team, promoting, and supporting ongoing professional development.
• Create and develop a positive culture where staff perform well and enjoy their roles, so residents are supported to engage and have planned move on within timescales
• Lead the multi - agency working with the Local Authority, and all other relevant external agencies required to reduce repeat homelessness and improve outcomes for vulnerable parents.
• Monitor the quality of support and housing management delivered by your team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work.
• Be responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework.
• Manage budgets and service contracts and contribute to the annual budget setting process. Providing a cost-effective service.

Elim is a charitable social landlord based in Bristol with a vision ‘to meet housing needs and deliver homes that change people’s lives’. This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester.

We offer a diverse and inclusive culture in line with our Elim CARES Values.  These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:

C - Customers First – Customers are at the heart of our services and decision making

A - Aspirational and Accountable – We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will.

R - Results – We work hard and deliver great results for our customers and for Elim.

E - Everyone’s view matters – We listen to understand, improve and build our services

S - Supportive – We tackle challenges head on and inspire each other to achieve our potential.

• Previous experience of managing a supported housing service or relevant management / leadership role, including significant experience of leading, managing, and motivating staff.
• Knowledge of support services delivery and understanding of delivering services within a Psychologically Informed environment.
• Up to date knowledge of Safeguarding and Protection from Abuse strategies as they relate to children, young people, and adults, with the ability to identify risk and embed this within the team.
• Knowledge of child development
• Knowledge of ACES and trauma informed support
• Ability to build a strong, cohesive, and effective team.
• Self-motivation and tenacity, with the ability to work under pressure at times, manage competing priorities and organise workload effectively.
• Ability to be proactive and seek creative solutions to operational problems and provide learning and development opportunities for others.
• Willingness and ability to participate in the on call management rota; to work flexible and /or unsocial hours including evenings and weekends if necessary.
•  Highly effective communication skills that allow for effective and clear communication with colleagues and partners at all levels, residents, and all service stakeholders.
• Ability to set achievable performance objectives for staff, keeps targets on day to day agenda and review performance regularly
• Takes responsibility for the work and decision making of self and of the team and ensures deadlines, targets and KPIs are met

• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Access to training and career development through Elim Skills Academy
• We will pay one professional membership, relevant to the job role, per person.
• Mileage expenses at a rate of 45p per mile.
• Company pension.
• Life Assurance.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking