Assistant Team Leader - Supported Housing

Elim is a charitable social landlord based in Bristol with a vision ‘to meet housing needs and deliver homes that change people’s lives’. This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester.

We offer a diverse and inclusive culture in line with our Elim CARES Values.  These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:

C - Customers First – Customers are at the heart of our services and decision making

A - Aspirational and Accountable – We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will.

R - Results – We work hard and deliver great results for our customers and for Elim.

E - Everyone’s view matters – We listen to understand, improve and build our services

S - Supportive – We tackle challenges head on and inspire each other to achieve our potential.

Responsibilities:

• Working with the Team Leader to provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for vulnerable adults.
• Supporting the Team Leader to monitor the quality of support and housing management delivered by your team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work.
• Be responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework.
• Supporting the Team Leader to ensure data is collected by the team and produce monthly and quarterly reports for the South Gloucestershire Council in line with contractual requirements
• Monitor relief staff performance and give constructive feedback. Recognise and reward good performance and address promptly poor performance or inappropriate behaviour

In this role an Assistant Team Leader will need the following:

• Ability to lead by example in delivering excellent customer service and sets a clear agenda.
• Self-motivation and tenacity, with the ability to work under pressure at times, manage competing priorities and organise workload effectively.
• Ability to be proactive and seek creative solutions to operational problems and provide learning and development opportunities for others
• Highly effective communication skills that allow for effective and clear communication with colleagues and partners at all levels, residents, and all service stakeholders.
• Elim is working actively to promote equality of opportunity within our employment practices and in the delivery of our services. It is essential that the Assistant Team Leader is willing and has the commitment and ability to work in accordance with such existing & future policies.

It would be great if you could also:

• Apply existing knowledge to produce bid applications and participate in commissioning processes.
• Deliver in-house training and guidance sessions
• Train the trainer skills.

• A great inclusive and values-led culture that invests in your learning and development.
• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Paid one-day volunteer leave
• Flexible working
• Access to training and career development through Elim Skills Academy
• Company pension.
• Life Assurance.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking