Assistant Team Leader - Supported Housing

Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing needs and deliver homes that change people’s lives’. Elim’s aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation.

Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:

Purpose:

The Forecastle is accommodation based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. The three rough sleepers accommodation programme (RSAP) services are designed to help people who have experienced homelessness to find stable, long-term homes and identify goals to promote accessing employment.

The Assistant Team leader is expected to responsible for service delivery service at The Forecastle and be the lead with service delivery of the RSAP services. You will support the Team Leader to lead, motivate, and inspire the staff team to deliver a high quality, trauma informed, and strengths-based support services for vulnerable adults and ensure the team perform effectively when managing housing management functions. 

The Forecastle is an accommodation-based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. 

The three services are designed to help people who have experienced homelessness to find stable, long-term homes. The role will involve helping people to access accommodation through close partnership working with the local authority and other agencies, as well as providing support to people in homes designated for this purpose. Support will be person-centred and may address a range of issues, from financial inclusion to physical and mental health to accessing education and employment. 

You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim’s Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values

 What you will be doing: 

• Working with the Team Leader to provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for vulnerable adults.

• Provide direct line management for the RSAP staff, direction, support, and coaching for the South Glos staff team, promoting, and supporting ongoing professional development.
  • Supporting the Team Leader to monitor the quality of support and housing management delivered by the team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work.
  • Be responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework.
  • Supporting the Team Leader to ensure data is collected by the team and produce monthly and quarterly reports for the South Gloucestershire Council in line with contractual requirements.
• Deliver centred and trauma informed support for people placed by the Local Authority
  • Working across services as and when required to ensure the delivery of the wider support service is maintained. Driving license and access to a vehicle are essential.

What you will need to be successful:

• A commitment and enthusiasm to supporting people in housing need
• The ability to understand and apply safeguarding procedures to ensure customers and colleagues are safe
• An understanding of the role that the effect of trauma has on people’s development, emotional and physical wellbeing
  • The ability to develop the skills to manage and motivate a team of colleagues
  • Personal resilience, flexibility and willingness to develop your knowledge and skills

Elim recognises our highly skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from:

• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Access to training and career development through Elim Skills Academy
• Flexible working
• Company pension.
• Life Assurance.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking