Gas safety information

If you can already smell gas and/or think there could be a leak, you should call  0800 111 999 immediately, at any time of the day or night.

The smell of gas within your property can be alarming and should be treated seriously. There are several important things that you need to do if you smell gas; this guide will take you through the process, keeping you safe and sound should a situation arise.

Knowing how to react to a gas emergency could save your property and, more importantly, the lives of those within it. Here are some tips to help you if you smell gas:

If you smell gas, immediately follow the procedure below:

• Extinguish all naked flames / do not smoke and ask anyone else in the building to refrain from smoking
• Do not turn on or off electric switches
• Open all doors and windows to ventilate the area.
• Turn off the gas supply if it is safe to do so
• Contact the National Gas Emergency on 0800 111 999
• The attending Gas emergency engineer will cap off your gas supply to make it safe
• If you are feeling unwell visit your GP or hospital immediately
• Call Elim’s Maintenance Team on 01454 411172 during office hours, or report this to our ‘Out of Hours’ service on the same number, They will contact Elim’s Gas safe Engineer

You will be unable to turn the gas back on until Elim’s Gas safe engineer has attended to repair the leak, they will then un- cap the meter and put it back into service.

What does gas smell like?

The most common smell of a gas leak is a sulfur-like or rotten egg smell. This smell is added to natural gas as a safety measure for people to detect leaks. (sometimes there may not be smell)

Carbon Monoxide Poisoning

We also need to be aware of Carbon Monoxide leaks – this will be detected by your carbon monoxide alarm in your property.

If your carbon monoxide alarm goes off in your property:

• Leave the building immediately and get out into the fresh air
• Switch off your fuel-burning appliances and open windows on your way out of the building
• Seek urgent medical advice from your GP (For low levels of carbon monoxide) or your Accident and Emergency Department if you think you have been exposed to high levels.