Have your say- Consultation on the Consumer Standards for Social Housing Tenants

Housing Associations like Elim Housing are regulated by the Regulator of Social Housing.
The Regulator of Social Housing is seeking views on their revised regulatory consumer standards. Registered providers such as Elim Housing, must meet the standards so that residents live in safe, quality homes, have choice and protection and can hold landlords to account. The consultation closes at 6pm on Tuesday 17 October 2023.

The four standards cover the following areas:

Standard 1: Good and safe homes
Standard 2: Good relationships with tenants
Standard 3: Safe and well-kept neighbourhoods
Standard 4: Renting homes to tenants

How to find out more

You can find out more about the proposed changes to the consumer standards via the full consultation document which is saved here.

You can view a more accessible ‘Standards for social housing tenants’ document here. This is an easy read booklet and clearly tells you about the new standards. You have the option to read the booklet and answer the questions after each of the idea sections.

If you would like us to print you a copy of either document please contact Elim and we can send this to you.

How to provide feedback

You can provide your feedback in a number of different ways:

1. You can complete an online questionnaire with your feedback. The link to access the questionnaire is here: Consumer Standards Online

2. If it is easier, you can add your feedback to the consultation booklet, and either post a hardcopy directly to the Regulator of Social Housing, or send a digital copy via email to consultation@rsh.gov.uk

The postal address is: Consumer Standards Consultation, The Regulator of Social Housing, Referrals and Regulatory Enquiries Team, Level 2, 7-8 Wellington Place, Leeds, LS1 4AP

Please make sure your feedback arrives by Tuesday 17 October 2023