Home Support Bristol - Customer Scrutiny Group

Introducing our new customer scrutiny group

This is a new group which will be made up of Elim Housing Association customers. Customers include our tenants, support service clients, Gypsy Roma and Traveller residents, shared owners, and anyone who receives a service from us.

The purpose of the group is for customers to have a say in decision-making that affects them and to ensure that they are able to independently scrutinise performance and hold Elim to account for the decisions that affect the quality of the homes and services we provide.

Members of the Customer Scrutiny Group will have a key role in determining whether Elim provides a good service which is in line with our responsibility to provide well-managed, good quality social housing.

The scrutiny group will have a direct link with our Board and senior staff to ensure that customers are heard and represented at every level in the organisation.

No previous experience is required, full training will be provided and you will get the chance to meet new people, gain volunteering experience and develop new work-related skills.

What will the scrutiny group do?

Members of the Customer Oversight Group will have a key role in determining whether Elim provides a good service which is in line with our responsibility to provide well-managed, good quality social housing.

To do this, the scrutiny group will be provided with a range of different information, including:

Customer Satisfaction survey results and feedback on how customers experience different aspects of our services
Data relating to our health and safety compliance, and reports on the effectiveness of our maintenance service
Information that can be used to compare Elim’s performance with other similar organisations and to determine whether we can improve the value for money we offer

This may sound like a lot of work, but we will make sure that information is provided in a straightforward and accessible format.

How much time is expected from scrutiny group members?

We hope members will attend around four meetings per year. Each of these meetings will require a small amount of reading beforehand. We will also encourage new members to join training sessions while we are in the process of setting up the group.

How can I get involved?

You can register your interest in becoming a member of the scrutiny group in a number of different ways. You can:

Click here to download and complete a short application form
Contact info@elimhousing.co.uk and send us an email setting out your interest in joining the group
Phone Rachel Pinchin or Dave Peregrine on 01454 411172 to have a conversation about the group and to ask any further questions