If you are experiencing damp, mould or condensation in your home, it is important you let us know as soon as possible. As your landlord, we take the problem very seriously and if your home is affected, we are here to help.

This page provides further information on  what to do if you identify damp,  mould or condensation, along with a few tips that may prevent the situation from getting worse.

What causes Damp, Condensation and Mould?
Damp is often caused by a fault in the home. This includes water coming in from the outside of the building, internal leaks causing rot, damp or damage, or possible rising damp, which is the movement of water from the ground.

Condensation is caused by excess moisture indoors. It forms when moisture held in warm air comes into contact with a colder surface and then condenses, producing water droplets. Some conditions that increase the risk of condensation include poor insulation, inadequate heating, or air being unable to circulate around all parts of the home.

Mould is an organic growth that can develop in damp conditions. This is often more obvious in situations where condensation damp is present.

What to do if you identify damp or mould in your home
If you find damp, mould or condensation in your home, please report it to us as soon as you can. We will treat reports of damp, mould or condensation seriously and in the same way as any other maintenance request.

We would also encourage you to report any leaks in your home, or any faults in the heating, windows, extractor fans or vents which might contribute to or cause damp, mould or condensation.

Addressing cases of damp and mould
Once we have identified the cause of damp and mould, we will work with you to help fix it.

Sometimes, this may be possible through general guidance on how to manage condensation in your home, and we will provide advice to help you with this. Dependent on the scale of the issue and the level of support you require, we may be able to provide a mould wash at your property.

In some cases, further work may be required and we will order any relevant repairs works that are needed. If needed, we may also put in place in longer term measures, such as mechanical extract fans, to help the future management of condensation or damp.

Each damp and mould case is different, and we will always listen to our customers to understand their individual circumstances.

In some cases, for example where damp is caused by an issue with your property, it is very difficult to manage damp and mould without assistance.

In cases where condensation damp is the main issue, there may be a few steps you can take:

We recognise that affordability can be a real issue when it comes to heating your home. If you are struggling to meet your household bills or need assistance with one-off purchases such as a dehumidifier, please speak to your Housing Officer who may be able to help you access a scheme for financial support.

If you have any questions or concerns about damp, mould or condensation in your home, please get in touch with us on 01454 411172 or email us at info@elimhousing.co.uk. We will work with you to identify the main cause of damp, mould or condensation and help to fix it.